What if I have a problem with my order?
We want you to be satisfied with every aspect of your experience. If for any reason you are dissatisfied, we would love to hear from you and have the opportunity to make you happy. Contact Us
We have a 30 day return period. $5 restocking fee. If the item is damaged we will replace it. If you no longer want it, you are responsible for shipping the return.
I received my order and something is missing or incorrect, now what?
Although the occasion is rare, if we made a packing error, we would like to resolve it for you! In the event that we shipped you incorrect items, we may ask you to hold on to those items and the existing packaging so that we can arrange for a return pick up. If you find that items are missing from your order, we are happy to assist you to process a new order or a refund for your missing items.
Why was a different vintage shipped than what I ordered?
On rare occasions, a chosen vintage of a wine may sell out or be replaced by a new release after your order is placed. With bottles of wine listed under $15, we will not hold up an order and will simply automatically substitute the wine with the comparable vintage. Please be assured that we will only substitute with a vintage for the same type, varietal and winery. We usually will email you first before we ship the wine.